Troubleshooting

I can't remember my log in details
Don't worry, it happens to everyone. Please contact us at support@modeapp.com or using the live chat in the app (top right corner). When you do...
Fri, 21 May, 2021 at 10:57 AM
Why is my account locked?
Accounts will be locked when somebody fails to log in either using their passcode or biometric authentication three times in a row. If this happens just...
Fri, 21 May, 2021 at 10:58 AM
I can't remember my passcode
We're hoping to introduce a brand new way for you to retrieve your passcode through the app soon! In the mean time though, if this happens just con...
Fri, 21 May, 2021 at 11:19 AM
I'm not receiving my two factor authentication text
There are a few reasons you could not be receiving your code: You're on the login screen, in which case you just need to enter your passcode instead ...
Fri, 21 May, 2021 at 11:20 AM
I can't withdraw to my bank account
During the sign up process we'll ask you to enter a set of details that will become your 'linked account', sometimes these details won't...
Fri, 21 May, 2021 at 11:20 AM
My app is saying that customer support has sent me an email, but nothing has come through
If you have this message in the app it means that as a part of our security and due diligence checks we've reached out to you for some more information...
Fri, 21 May, 2021 at 11:23 AM