Account & Security

Who can open an account with Mode?
We welcome anyone over 18 years of age to apply for a Mode account; however, we are unable to accept applications from US citizens, even if they reside outs...
Mon, 16 Mar, 2020 at 8:49 AM
Is it safe to hold money/Bitcoin on my Mode account?
Keeping your assets safe and secure is our core priority. Our customers’ assets are held with a reputable custodian who provides insurance coverage on the a...
Mon, 25 Nov, 2019 at 8:32 PM
How can I secure my Mode account?
We will keep your money and Bitcoin securely stored, but only you are able to fully protect your account access against intruders. If your account details a...
Tue, 4 Feb, 2020 at 2:53 PM
How do I protect myself against online cryptocurrency scams?
A rule of thumb is: if something online sounds too good to be true - it usually is fake. There are two main tactics scammers use: lure you in to send ...
Mon, 25 Nov, 2019 at 8:32 PM
How do I change my passcode?
Please contact us via our live chat (via the app or through our website) or email us at support@modebanking.com. We will aim to reply as soon as possible!
Mon, 25 Nov, 2019 at 8:33 PM
How can I recover my account if I lose access?
Please contact us via our live chat (via the app or through our website) or email us at support@modebanking.com and we will help you retrieve access to your...
Tue, 4 Feb, 2020 at 2:53 PM
How do I change my profile details?
Please contact us via our live chat (via the app or through our website) or email us at support@modebanking.com and we will help you change and verify your ...
Mon, 25 Nov, 2019 at 8:33 PM
How do I verify my identity?
You can verify your identity on the Mode app by heading to ''My Account'' and clicking on "Account Level".  When you sign ...
Tue, 4 Feb, 2020 at 2:54 PM
Why do I need to verify my identity?
Mode is committed to adhering to the highest regulatory standards of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance. While the crypto i...
Tue, 4 Feb, 2020 at 2:56 PM
What are the different account verification levels?
There are 3 levels of account verification. LEVEL 1 - Buy/sell/send up to a total of £1000 worth of Bitcoin. Information needed: full name, email, mobi...
Tue, 4 Feb, 2020 at 2:56 PM